Job Title: Senior Technical Support Specialist
Work location: Philippines
State of need : Urgent
Recruitment requirements
1. Bachelor degree or above
2. Proficiency in basic computer operation, familiar with window system
3. Proficiency in making excel and word basic function tables, and understand the use of basic functions
4. Strong learning spirit and proactive attitude
5. Good in Chinese, 800~1000 characters, able to recite and understand fixed words
Job Responsibilities
T3.
1. Assist customers in dealing with various online obstacles, product logic solutions, functional operation guidance, etc., respond to and solve customer problems in a timely manner, and improve customer satisfaction;
2. Promote technical and product-related personnel to pay attention to and deal with online problems, and follow up the schedule to understand the causes and avoidance measures, and explain the problems to customers and comfort them;
3. Communicate important information related to maintenance, activities, events, technologies, etc. of all three-party venues to ensure that all important task information is missing;
4. Record all online questions from customers, distinguish question types according to classification, and ensure that important task information is not missing;
5. Handle software bugs, product requirements, etc., and be able to communicate independently across departments, make suggestions, and solve problems for customers;
6. Assist in the follow-up of major issues, promote the handling of issues by relevant departments, and achieve a closed loop of issues;
7. Use tools to detect possible major problems in a timely manner, follow up and deal with them in a timely manner, and reduce the impact of the problem;
8. Manage the work arrangement of the personnel in the group, strengthen the support capacity of the group, and ensure the coordination of departmental operations;
9. The problem rises in a timely manner, ensuring that appropriate personnel assist in handling it;
10. Formulate training related materials, conduct regular training, and train team members to improve their business capabilities;
11. Review the records and outputs of various forms filled by the personnel in the audit team to ensure that the requirements of the department are met.
T4.
1. Follow up the company's system business situation, formulate service indicators and service strategies, adjust the direction of technical customer service and supervise the implementation;
2. Responsible for the daily work review of the technical customer service department, identify docking problems and give optimization suggestions, organize training and implementation;
3. Regularly inspect service quality indicators and various process execution results, improve and optimize internally, and improve customer satisfaction;
4. Supervise the work efficiency and output of the team, formulate various internal management reward and punishment regulations, and ensure the efficient work of the team;
5. Collect, analyze, and report the online docking situation, extract major issues for improvement by various departments and track the improvement effect;
6. Investigation and comparison of peer technical customer service service indicators to ensure that customer service is better than the market level.
company benefits
1. 4 days off per month, full attendance bonus 500RMB;
2. 13-16 salary at the end of the year, gift money of 5000P in the month of birthday, festival subsidies or bonuses for major festivals such as Mid-Autumn Festival, New Year’s Day and Spring Festival ;
3. The company has its own formal license. Including visa, air ticket and customs clearance, and apply for 9G work visa, so that you can travel and work without any worries. ( Entering the company to apply for a temporary work permit, and to apply for a 9G work permit )
4. Provide fully equipped luxury hotel apartments for free, equipped with swimming pools, gyms, etc .; or monthly accommodation subsidies of 15,000P~20,000P for employees to rent their own houses ;
5. The company provides free meals and fruit for three meals ;
6. Training and growth : A comprehensive training system ( pre-job training for newcomers, mentoring training, regularization training, on-job training, and promotion training ) helps employees grow rapidly.
7. 15 days of paid vacation after working for half a year ( reward of 7,000 RMB for those who work without vacation ) and 15 days of paid vacation after one year ( same as above ) , and the company will reimburse the air ticket ;
8. The company organizes monthly team building activities (1000P/ person ); such as karaoke , dinner
9. The company provides customs clearance, airport pick-up, and local phone cards for employees who come to the Philippines.
To apply for a position, please contact:
Email : grace@funjobs.careers
WeChat : grace5348
Telegram: @grace5348
contact number : +6011 5755 4203